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Anonymous
Unregistered




Program Quits
      #350 - 03/04/04 11:03 PM

Hello
I'm using KA ver1.1 on a mac 10.3.2 with 1.5gigs ram flash ver7. I have have used lesson skill builder quite a bit [28] times and noticed that when i go to focas training after the lesson the program quits every time , the previous ver did this to and then would not launch at all after a period of time , i reinstalled the latest ver and it was working correctly the first couple of times , now it quits every time if i try to go into focas training. This problem seems similar to the pervious post,any thoughts on how to correct this problem would be greatly apprecieated.
Thank You
Ken
ttarget@earthlink.net


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ProgrammingartAdministrator
Member


Reged: 11/20/02
Posts: 69
Re: Program Quits
      #351 - 03/05/04 08:21 AM

Hi,
Are there any error messages associated with the program quitting or does it just disappear?

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Anonymous
Unregistered




Re: Program Quits
      #352 - 03/05/04 12:28 PM

Yes there is an error message it is the application K A has unexpectedly quite
this has not affected other progams,would you like to sumit this to to apple?
if you like i could send you a screen shot of the error message.

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BradModerator
Addict


Reged: 11/20/02
Posts: 220
Loc: O-H-I-O
Re: Program Quits
      #353 - 03/05/04 12:51 PM

Hi,
Thanks for letting us know. The testing Mac here is 10.1.5, so I think I will need to get another machine to test on 10.3.X as well. We'll be looking into this as soon as possible. Thanks--


--------------------
--
Brad Ishida
Programming Art, LLC
http://www.programmingart.com

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Anonymous
Unregistered




Re: Program Quits
      #354 - 03/05/04 01:36 PM

What mac do you have ? Very few people run 10.1.5 It would probally be alot cheaper if you just upgraded to 10.3 instead of buying a new machine if possible. Please contact me when you can about this problem, i would really like to use this feature of the program.

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ProgrammingartAdministrator
Member


Reged: 11/20/02
Posts: 69
Re: Program Quits
      #357 - 03/05/04 10:47 PM

Hi,
Our Mac test box is a G3 (blue and white). We'll let you know what we find with testing. In the mean time, you may want to try making a new "Key Advantage Typing" folder and seeing if you have any luck with a fresh installation. It's possible that perhaps your data file got corrupted, especially if you had a crash while it was open.

Also, the download link is:
http://www.programmingart.com/products/key/kat-osx.sit


thanks--

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sjp
Novice


Reged: 11/17/06
Posts: 1
Re: Program Quits [Re: Anonymous]
      #710 - 11/17/06 04:58 PM

Having the same exact problem running OSX 10.4.8 on a G4. Started with the program "unexpectedly quitting" when trying to run reports. Now will not let me run the program at all. Once entering any user name and choosing a keyboard setting, program disappears and the error message occurs. If I can't get this remedied, I'll need a refund.

Here's the data from the generated report:

Date/Time: 2006-11-17 14:53:32.490 -0800
OS Version: 10.4.8 (Build 8L127)
Report Version: 4

Command: Key Advantage Typing
Path: /Applications/kat-osx/Key Advantage Typing/Key Advantage Typing
Parent: WindowServer [61]

Version: 9.0 (9.0r383, Copyright ©1985-2002 Macromedia, Inc.)

PID: 239
Thread: 0

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_INVALID_ADDRESS (0x0001) at 0x3216907c

Thread 0 Crashed:
0 V12-DBE for Director.Xtr 0x00792e70 0x6df000 + 736880
1 V12-DBE for Director.Xtr 0x007934bc 0x6df000 + 738492
2 V12-DBE for Director.Xtr 0x00793a88 0x6df000 + 739976
3 V12-DBE for Director.Xtr 0x00793b00 0x6df000 + 740096
4 V12-DBE for Director.Xtr 0x0074720c CXResizeHandle + 140
5 V12-DBE for Director.Xtr 0x0073bd5c CXAdjustHandleField__FP7CXFieldl + 92
6 V12-DBE for Director.Xtr 0x0073db24 SetDateFieldToNull__FP7CXField + 180
7 V12-DBE for Director.Xtr 0x0073e224 SetFieldToNull__FP7CXFieldP9CXGlobals + 212
8 V12-DBE for Director.Xtr 0x0073e40c ExtData__FPUclP7CXFieldsUcP9CXGlobals + 92
9 V12-DBE for Director.Xtr 0x0073e62c ExtDataRecord + 364
10 V12-DBE for Director.Xtr 0x0074db00 iCX_ReadRecord + 432
11 V12-DBE for Director.Xtr 0x0074dc20 CX_ReadRecord + 176
12 V12-DBE for Director.Xtr 0x0074dcc8 CX_ReadRecord + 72
13 V12-DBE for Director.Xtr 0x00703290 ReadRecord__11VDouzeTableFP15VDouzeSelectionl + 224
14 V12-DBE for Director.Xtr 0x00722680 GetFromBase__13V12PropertiesFPCcPPc + 432
15 V12-DBE for Director.Xtr 0x0076ea7c Get__16proplastmodifiedFPCcPPcPQ213V12Properties9InfoFlags + 108
16 V12-DBE for Director.Xtr 0x00723064 Get__13V12PropertiesFPCcPPc + 180
17 V12-DBE for Director.Xtr 0x006f21ec GetProperty__8v12tableFPCcPPc + 252
18 V12-DBE for Director.Xtr 0x006f24ec needselect__8v12tableFPl + 140
19 V12-DBE for Director.Xtr 0x006f1590 UpdateRecord__8v12tableFv + 1728
20 V12-DBE for Director.Xtr 0x00788ea4 UpdateRecord__23Cv12table_IMoaMmXScriptFP13MoaMmCallInfo + 324
21 V12-DBE for Director.Xtr 0x007188f4 Call__23Cv12table_IMoaMmXScriptFP13MoaMmCallInfo + 1348
22 DPLibpwpc 0x01056c54 0x1008eb0 + 318884
23 DPLibpwpc 0x0115f27c 0x1008eb0 + 1401804
24 DPLibpwpc 0x0115f2f4 0x1008eb0 + 1401924
25 DPLibpwpc 0x0115f3d4 0x1008eb0 + 1402148
26 DPLibpwpc 0x0114d858 0x1008eb0 + 1329576
27 DPLibpwpc 0x011505a0 0x1008eb0 + 1341168
28 DPLibpwpc 0x0114e174 0x1008eb0 + 1331908
29 DPLibpwpc 0x0116249c 0x1008eb0 + 1414636
30 DPLibpwpc 0x01066ca4 0x1008eb0 + 384500
31 DPLibpwpc 0x01068070 0x1008eb0 + 389568
32 DPLibpwpc 0x010683d8 0x1008eb0 + 390440
33 DPLibpwpc 0x010679c0 0x1008eb0 + 387856
34 DPLibpwpc 0x010689d0 0x1008eb0 + 391968
35 DPLibpwpc 0x01063408 0x1008eb0 + 370008
36 DPLibpwpc 0x0101e620 0x1008eb0 + 87920
37 DPLibpwpc 0x0101ea14 0x1008eb0 + 88932
38 ProjLib 0x0127aae8 0x1275660 + 21640
39 ProjLib 0x0127c860 0x1275660 + 29184
40 IMLLib 0x012079f8 0x11ac380 + 374392
41 ProjLib 0x0127cc20 0x1275660 + 30144
42 ProjLib 0x0127cfec 0x1275660 + 31116
43 Projector Resources 0x01008688 0x1008010 + 1656
44 ...ple.CoreServices.CarbonCore 0x90be737c CCFM_LaunchApplication + 488
45 LaunchCFMApp 0x000024b0 main + 388 (crt.c:355)
46 LaunchCFMApp 0x00001b7c _start + 348 (crt.c:272)
47 LaunchCFMApp 0x00001a1c start + 60

Thread 1:
0 libSystem.B.dylib 0x9000ab48 mach_msg_trap + 8
1 libSystem.B.dylib 0x9000aa9c mach_msg + 60
2 com.apple.CoreFoundation 0x907dcb78 __CFRunLoopRun + 832
3 com.apple.CoreFoundation 0x907dc47c CFRunLoopRunSpecific + 268
4 com.apple.audio.CoreAudio 0x9145363c HALRunLoop::OwnThread(void*) + 264
5 com.apple.audio.CoreAudio 0x914533dc CAPThread::Entry(CAPThread*) + 96
6 libSystem.B.dylib 0x9002b508 _pthread_body + 96

Thread 0 crashed with PPC Thread State 64:
srr0: 0x0000000000792e70 srr1: 0x000000000200f030 vrsave: 0x0000000000000000
cr: 0x44002244 xer: 0x0000000020000007 lr: 0x00000000007934bc ctr: 0x0000000090130fa0
r0: 0x000000002e2e8031 r1: 0x00000000bfffe270 r2: 0x00000000007c7000 r3: 0x000000002e2e8030
r4: 0x0000000000000000 r5: 0x0000000025257b24 r6: 0x0000000004c8e6c8 r7: 0x0000000000000000
r8: 0x00000000007f17f0 r9: 0x0000000050657465 r10: 0x00000000bfffe4ac r11: 0x00000000a0b888a8
r12: 0x0000000004c9d484 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
r16: 0x0000000000000000 r17: 0x0000000000000000 r18: 0x0000000000000019 r19: 0x00000000007e64f7
r20: 0x0000000004c8e8b0 r21: 0x000000000187769c r22: 0x0000000000000001 r23: 0x0000000000000000
r24: 0x00000000007e64f7 r25: 0x0000000004c8e8b0 r26: 0x0000000000000003 r27: 0x00000000007f17f0
r28: 0x0000000000000004 r29: 0x0000000000000004 r30: 0x0000000003e81050 r31: 0x000000003216907c

Binary Images Description:
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0x92f90000 - 0x93017fff com.apple.ink.framework 101.2 (69) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
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0x93040000 - 0x9306dfff com.apple.openscripting 1.2.5 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
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0x930a2000 - 0x93108fff com.apple.htmlrendering 1.1.2 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering
0x93139000 - 0x93188fff com.apple.NavigationServices 3.4.4 (3.4.3) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.framework/Versions/A/NavigationServices
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0x931fb000 - 0x93508fff com.apple.HIToolbox 1.4.8 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
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0x946d6000 - 0x946e3fff libCSync.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x94729000 - 0x94742fff libRIP.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x94749000 - 0x94a18fff com.apple.QuickTime 7.1.3 /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x94adb000 - 0x94b4cfff libstdc++.6.dylib /usr/lib/libstdc++.6.dylib
0x94bbf000 - 0x94bdffff libmx.A.dylib /usr/lib/libmx.A.dylib
0x96461000 - 0x96477fff libJapaneseConverter.dylib /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
0x96479000 - 0x96499fff libKoreanConverter.dylib /System/Library/CoreServices/Encodings/libKoreanConverter.dylib
0x964a7000 - 0x964b5fff libSimplifiedChineseConverter.dylib /System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib
0x964bd000 - 0x964d0fff libTraditionalChineseConverter.dylib /System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib
0x9a3d3000 - 0x9a3d4fff com.apple.iokit.dvcomponentglue 1.7.9 /System/Library/Frameworks/DVComponentGlue.framework/Versions/A/DVComponentGlue

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Posts: 220
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Re: Program Quits [Re: sjp]
      #717 - 11/27/06 11:07 AM

Hi, That's a lower level error (outside of the scripting environment), so I might have to think it's likely a problem with the application file as opposed to a scripting bug. I would recommend trying 2 things in this case. 1) redownload the program and run a fresh copy to make sure we're not dealing with a corrupted file. We now have a StuffIt file as well as a gzipped DMG disk image to choose from. You can find them at http://www.programmingart.com/products/key 2) Check permissions of the folder and the files inside and make sure you have read and write access in /Applications/kat-osx/Key Advantage Typing/Key Advantage Typing/helpers thanks--

--------------------
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Brad Ishida
Programming Art, LLC
http://www.programmingart.com

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